So, the other day, we took a family trip to the emergency room.
Both of my in-laws were ambulanced to the hospital. I was sitting in the waiting room trying to keep my son occupied by discussing the reasons for perspective (as an artistic technique).
This is the moment that the MS Elite Team calls me. Not
, I might add, between 6 and 8 pm, as they had said. Why bother scheduling something for a two-hour window and then ignoring it entirely? They were like, 8 hours early...and that was the best part about the call.
I told my support monkey my demands. She said the best she could do was request expedited shipping and request a new console from Microsoft. I didn't bother pointing out that she had introduced herself as being from Microsoft
, because I knew she was just some offshore support center drone. I did bother asking what was so effing elite about her - why I had waited days
for this if we were just going to do the same thing as before.
"I own this case." She said.
"No," I replied, hotly, "I
own this case!" I prodded a little more and eventually it came out that the elite time can do nothing
exceptional. The only benefit was that a single person was going to shepherd this through the process. Woohoo.
So yesterday I got my callback.
Microsoft refused me a new console.
They refused me expedited shipping
And, as we all know, the 360 Elite is
coming next month - 120GB is all that matters to me. Black makes no difference. HDMI makes no difference. But 120GB - that's how much the system should have had to begin with. But whut-ev. Basically, I'm so pissed at MS I could spit.
They suck. supermuse